The 9-1-1 Center provides 24-hour emergency services to the citizens of Greenwood Village. The staff is trained to handle numerous emergencies and non-emergencies that are called in to the Police Department every day. They utilize multitasking skills by monitoring multiple computer screens, while answering multiple incoming phone calls and transmitting over the radio simultaneously.
Dispatchers continuously document everything that is being told to them on the phone and on the radio. This information is logged into a Computer-Aided Dispatch System (CAD). It is imperative that all of this information be kept accurate, for both the safety of the officers and the safety of the public.
Employees of the 9-1-1 Center also complete a variety of paperwork processing. As officers take reports of stolen vehicles, property, missing persons, etc., dispatch is responsible for entering this data into the Department of Justice and National Crime Information Systems,